PETALBEES FLORISTS & GIFTS (001539877-M)
Effective Date: Jan 2000
Last Update: March 30, 2019
This website is owned by PETALBEES FLORISTS & GIFTS. The term
‘Petalbees’ or ‘We’ or ‘Our’ refers to
the owner of the website which is Petalbees Florist.
The term ‘You’ refers to the user or viewer of this
By accessing this site, ordering products and/or using the services,
you hereby agree to be legally bound by these web terms.
If you do not accept these web terms and/or the additional terms,
please leave the site and discontinue using our services immediately.
Petalbees reserves the right to revise these Terms and Conditions at
any time by updating this page without prior notification.
Please read this page every time you enter into this website so that
you are aware of any Terms & Conditions changes.
* Please refer to
for more details
regarding to each policy listed here.
1. Order Policy
When ordering please enter the full address including the postcode of
the recipient. We will not be held responsible for items that are not
delivered due to incorrect details.
By completing your orders, you are consenting to be bound by our
Terms and Conditions contained in these Terms and Conditions and
appearing anywhere on the 50gram site.
Submitting your order is subject to our acceptance of this offer. We
will send an email confirmation of your order details to advise that we
are processing your order via the email address you provide. We will
not consider ourselves bound by a contract with you until we have
issued this email confirmation.
We may require the order to be placed by 24 hours in advance. As
always ordering with advance notice of 1-2 days is preferred ,but not
always required for optimal freshness of any floral order.
Same-day orders are processed immediately, and usually cannot be
changed. Due to the urgent nature of florist delivered products we are
unable to cancel or change orders already in process at the florist,
en route or delivered.
Any changes of particular (e.g. receiver’s address, messages, etc)
must be make within 7 hours in advance or the day before.
We do not accept less than 24 hours order cancellation.
Cancellation of orders will be subject to 20% handling/processing fee.
2. Delivery And Return Policy
Our Standard Delivery Service are completed between 12.00pm – 5.00pm. In
events of peak periods, our Delivery Services can be completed between
12.00pm – 8.00pm.
We do not provide specific time deliveries, this is to maintain
fairness to all of our customers, and in order to maintain the
efficiency in our operations.
We require buyers to provide us with the receiver’s contact number in
order to contact him/her for the collection of delivery. If by any
chance that our dispatcher could not locate the receiver after several
attempts, Petalbees and our collaborative dispatchers will not be
liable for the failed delivery. Buyers are also responsible to let us
know that we should not contact the receiver through our Customer
Buyers are required to notify us the timing that the receiver is not
around or will leave the area in order for us to specify a remark to
our dispatchers albeit the remark is not a guarantee or promise that
the product(s) will reach at that particular/specific time slot. It is
only a reference. 50gram will only allow such order remarks for urgent
matter. Casual requests (i.e.: preferences of time slot) will not be
entertained. 50gram does not have time request available due to small
range of dispatchers available. This is because Petalbees and
collaborative dispatchers are unable to cater to large requests at a
particular hour. At the same time, we are prioritizing fairness among
all our customers. Your understanding is required.
We will do our best to make sure that the receiver will receive the
delivery on her own. However, we will not be able to do that if there
is any restrictions by the receptionist or security guard of the
building or neighborhood.
We do not guarantee the delivery to be on time. This is especially in
the events of severe weather and natural disaster such as heavy storm,
We will not take responsibility for the late delivery due to adverse
weather conditions, incomplete or incorrect delivery addresses, and any
other causes beyond our reasonable control.
Petalbees flowers/bouquet are highly perishable items. There will be
no returns acceptable. Returns will only be made if the flowers in a
very poor shape or forms which was caused during the delivery process.
receivers and/or senders are advised to inform us immediately (within
2-3 hours of receive) to ensure fairness in judgement that the bouquets
are in poor shape during receiving. Petalbees will not entertain any
reports made 2-3 hours after receiving as it is unreasonable to judge
from the condition that was captured 2-3 hours after receiving.
Orders are delivered once. If the recipient is not home/office the
flowers/bouquet are returned to petalbees and a notice will send to
informing recipient/sender that flowers/bouquet have tried to be
delivered and to self pick up from 50gram. Sender are responsible to
bear any delivery cost for second delivery attempt.
Our delivery area covers Klang Valley, Selangor, Johor Bahru & Penang
only. We do not deliver to other state at this moment. This is to
ensure the flowers/bouquet we delivered is at it’s best conditions.
As flowers/bouquet are highly perishable items, it is impossible to
make any return and refund, unless the bouquet you receive is in very
poor shape or form (product cannot be described as a bouquet anymore or
most of the flowers are wilted on the time you received it).
You can email us with photos attached immediately, investigation and
further action will be taken accordingly. Please learn more about the
steps and processes from the return and refund section in our FAQ.
3. Refund Policy
The burden is with the sender to inform the recipient of the delivery
of flowers/bouquet; If the flowers/bouquet are left in a safe place at
the buyer’s discretion with the dispatch we are not liable thereafter
for the safe receipt of the goods. We will endeavor to redeliver if
goods are returned. If following a second delivery attempt, we are
still unable to deliver to the recipient, through no fault of our own
we are regrettably unable to offer a refund. Any remedy will be
We are not responsible for any order where the recipient refuses to
accept the item. We will not issue refunds to any customer where the
recipient, for whatever reason, will not accept the item or refuses
delivery. This does not affect your statutory rights.
If the bouquet was picked up by buyer but only to be sent to the
recipient the next day or after, the buyer is responsible to keep the
flowers fresh and we will not be liable for the buyer’s neglect or
mistreatment towards the flowers. Please ensure that the flowers are
kept in a cold and well-ventilated area. Buyers must not leave the
bouquet in anywhere that may be suffocating, hot, damp and/or under
the sun. Kindly note that refund or exchange is not available.
For items that are returned, we regret to inform you that if refund
is accepted by the management, it can only be partial refund as we
cannot refund return postage costs.
Handling/processing fee may be applied and the amount will differ in
different situations. When handling/processing fee applies, it will be
required otherwise refunding will not be available.
4. Photos Policy
We reserve the right to not include any photo or all photos in the
video if photos have fallen into the conditions below:
- Anything related to nudity and/or pornography.
- Anything related to drugs.
- Anything related to government or political issues.
- Anything related to religious issues.
- Anything related to intimidation, threat or violence issues.
- Anything related to terrorism.
Any other issues we think that is not suitable to be included
inside the video or against malaysia government law.
Please note that photos will be excluded from video without prior
notification once we found out that it is not suitable to be used in
Bouquet size, shades, bloom size and color might vary from the pictures
All flowers are perishable items and they are not guaranteed to be
All contents inside the website is for information only. We are not
liable for any loss or damage, directly or indirectly whatsoever, loss
of data or profit or any other matters which has negative impact to you
due to use of this website.
50gram is not liable for any others issue which is not under our
control or beyond our control. Petalbees will not be available outside
7. Acceptance Order Policy
We reserve the right to reject or refund your orders. In the event of
rejection, we will refund the payment received via the payment method
used to place the order previously.
kindly refer to our T&C and FAQs all the time to ensure that you
understood and agreed before using our Services. If you do not accept
these terms and/or the additional terms, please leave the site and
discontinue using our Services immediately.