FAQ

1.1 Areas of Delivery Coverage (By State)

Wilayah Persekutuan ( Kuala Lumpur)
Selangor
Kedah
Johor
Kelantan
Melaka
Negeri Sembilan
Pahang
Perak
Penang
Perlis - We are not covering to this state delivery
Terengganu
Sabah Sarawak

1.2 List of Delivery Charges

Kuala Lumpur
Area Charges (Ringgit Malaysia)
Ampang Ulu 10
AU2 Jusco 10
Bandar Menjalara 15
Bandar Sri Damansara 15
Bandar Tun Razak 15
Bandar Sri Permaisuri 15
Bangsar 15
Brickfileds 10
Bukit Aman 20
Bukit Jalil 15
Bukit Tunku 15
Cheras 15
Cheras Cuepacs 15
Cheras, Jln Kuari 15
Desa Pandan 15
Damansara Heights 15
Danau Kota 15
Desa Park City 20
Desa Petaling 15
Desa Parkcity 20
Dutamas 15
General Hospital ( GH) 10
HUKM 15
Gombak 15
Jalan Sentral 15
Jalan Ampang Kuala Lumpur 10
Jalan Chan Sow Lin 10
Jalan Duta 12
Jalan Ipoh 10
Jalan Pahang 10
Jalan Perak 10
Jalan Pudu 10
Jalan Kelang Lama 10
Jalan Kuchai Lama 10
Jalan Loke Yew 8
Jalan Tun Razak 8
Jalan Raja Laut 10
Jalan Syed Putra 15
Jelatek 10
Jinjang 15
Kampung Pandan 10
Kepong / Kepong Baru 20
Keramat 10
KLCC 15
Kuala Lumpur City 8
Maluri Cheras 10
Medan Damansara 10
Metro Prima Jalan Ipoh 12
Mid Valley, Lingkaran Syed Putra 12
Mont Kiara 15
Nirwana 15
OUG (Overseas Union Garden) 20
Pandan Indah 10
Pantai/Pantai Dalam 15
Pandan Jaya 10
Pusat Perubatan University Melaya 15
PWTC 15
Salak South 15
Segambut 15
Sentul 15
Sentul Permai 15
Setapak 15
Seputih 15
Setiawangsa 15
Sg. Besi 15
Sg. Long 30
Shamelin Cheras 10
Sri Hartamas 15
Sri Petaling 15
Taman Tun Dr Ismail (TTDI) 15
Taman Connaught 15
Taman Midah 10
Taman Melawati 15
Taman TAR 10
Taman Titiwangsa 10
Ulu Kelang 10
Wangsa Maju 15
Wangsa Melawati 15
Gleneagle Ampang 10
Ampang Puteri 10
Rawang 70
Taman OUG Parkland 25

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Selangor
Area Charges (Ringgit Malaysia)
Ampang (Selangor) 10
Ampang (Taman Putra) 15
Ara Damansara 20
Bandar Baru Sg.Buloh 35
Bandar Putra Permai, Serdang 35
Bukit Melawati, Kepong 20
Bandar Tun Hussein Onn 25
Bandar Kinrara, Puchong 25
Balakong 20
Bandar Saujana Putra 50
Bandar Sunway 15
Bandar Sri Permaisuri 15
Bandar Utama 15
Bangi 50
Banting 70
Banting Estate 65
Batu Caves 20
Bukit Jalil 15
Bukit Jelutong 30
Bukit Rimau 50
Bukit Manjalara 12
Cheras Perdana 20
Cheras Batu 9 20
Cheras Batu 10 20
Cheras Batu 11 20
Cheras Batu 12 20
Cheras Batu 13 20
Cheras Batu 14 25
Cheras Batu 15 25
Cheras Batu 16 25
Cheras Batu 17 30
Cheras Batu 18 30
Cheras Batu 19 30
Cheras Batu 20 30
Cyberjaya 50
Damansara 10
Damansara Jaya 15
Damansara Utama 15
Damansara Damai 20
Damansra Indah 15
Damansara Heights 15
Damansara Perdana 10
Gombak - UIAM 25
Genting Highland 100
Hulu Yam 80
Hulu Langat 50
Jenjarom 65
Kajang 40
Kelana Jaya 15
Klang 50
KLIA 100
Kota Damansara 25
Kota Kemuning 30
Lembah Subang, PJU 20
LCCT 100
Mahkota Cheras 30
Mutiara Damansara 13
Pelabuhan Kelang 50
Petaling Jaya 15
PJU 10 (Damansara Damai) 20
Petaling Jaya - PJU 20
Port Klang 50
Puchong 25
Puncak Alam 70
Putrajaya 45
Rahman Putra 35
Rawang 70
Serdang Hospital 40
Selayang 20
Sekinchan 120
Semenyih 50
Sepang KLIA 100
Serdang 25
Seri Kembangan 25
Sg. Buloh 30
Sg. Long 30
Shah Alam 30
Shah Alam ( Alam Setia) 35
Subang 15
Subang, Taman Pinggiran USJ 20
Subang Airport 25
Subang Jaya ( Putra Heights) 35
Subang Jaya 15
Sunway 15
Taman Mayang 10
Taman Megah 10
Taman Melati 20
Taman Melawati 15
Taman Sea 15
Taman Puchong Jaya 25
Taman Sri Gombak 15
Tropicana Medical Centre 25
Tropicana 15
USJ 15
Sg. Buloh, SB Jaya 40
Seri Kembangan, Taman University Indah. 30

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Other States
Melaka
Area Charges (Ringgit Malaysia)
Alor Gajah 60
Melaka City 50
Cheng Industries Estate 50

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Johor
Area Charges (Ringgit Malaysia)
Johor Bahru 50
Kulai 60
Skudai 60
Batu Pahat 50
Kluang 70
Pontain 60
Segamat 60
Senai 60
Muar 60

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Negeri Sembilan
Area Charges (Ringgit Malaysia)
Seremban 150
Nilai 120
Port Dickson 120

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Pahang
Area Charges (Ringgit Malaysia)
Genting Highland 110
Kuantan 50
Pekan 60

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Perak
Area Charges (Ringgit Malaysia)
Ipoh City 50
Mengembu 70
Tg Rambutan 70
Parit Buntar 70
Kampar 60
Taiping 60
Setiawan 70

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Penang
Area Charges (Ringgit Malaysia)
Ayer Hitam 50
Balik Pulau 50
Batu Ferringi 50
Bayan Lepas 50
Bukit Mertajam 65
Butterworth 65
Penang Hill 50
Prai 65
Pulau Pinang City 50
Tanjung Bunga 50
Tasik Gelugor 50
USM 50

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Kedah
Area Charges (Ringgit Malaysia)
Alor Setar 50
Kulim 60

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Kelantan
Area Charges (Ringgit Malaysia)
Trengganu 50

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Sabah
Area Charges (Ringgit Malaysia)
Kota Kinabalu 60

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Sarawak
Area Charges (Ringgit Malaysia)
Miri 60
Sibu 60
Bintulu 60
Kuching 60

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Delivery Policy
Petabees's Policy for local order states that we will make flower arrangements of your order in accordance to the one you chose from the internet using the type, shape, size and colour as per the order specifications. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Regional Delivery Policy (Out of Klang Valley and throughout Malaysia)
Petalbees reserves the right to make fair and reasonable substitutions according to the availability of specific flower types. Petalbees also reserves the right to not accept any responsibility for the business conduct of our affiliate florists as they are answerable to us only to a certain extent. We will however, make sure that all regional orders will be fulfilled in accordance to our customer's order requests and arrangements as shown in our website.

Petabees's Policy for Regional Order states that our affiliate florists will make flower arrangements of your order in accordance to the one you chose from the internet using the type, shape, size and colour as per the order specifications. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time. Order must be placed at least one day in advance excluding Sunday, Public Holidays before the desired delivery time.

Delivery During Peak Season

During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya, Christmans, Chinese New Year, kindly place your order Two(2) days in advance. However, delivery outside Klang Valley, order at least Three (3) days in advance.

Due to the higher demand than usual during Peak/Festive season, we will try to accomadate your special time request as practical as we can. Otherwise, delivery will be made within the delivery date .

Delivery Issues

For flowers that cant be delivered due to unavailability of the recipient or refusal to accept when we deliver..It is considered as order has been FULFILLED, SOLD and CLOSED DEAL as goods are perishable and the cost of labor,time, delivery have been incurred.

Re-delivery

Addtional charge will be imposed  based on the location for flowers redelivery or re-route to any new address.
Cancellations order (Festive seasons) We do not accept any cancellations order during festive seasons or special days ie. Valentine's day , Mother's Day, Hari Raya, Chinese New Year etc... Local and overseas growers will increase prices during this time, hence, all prices will be adjusted for delivery during this period.  In order to cope with heavy orders, we have to order and get the stock earlier from suppliers to meet our deadlines, thus our cost would have been incurred at the time we receive your order

Refund Policy

Should you find any problem with your order, please notify us upon receipt of the order as most of our order is perishable. We will either give you a free-replacement or cash refund equivalent to your order. Any complaints received after 24 hours will not be entertained. If a cancellation order is done by the customer in less than 48 hours, we will refund 50% of the purchase price (as we have incurred cost in getting your flowers for the delivery date). For cancellation orders made more than 48 hours we will charge transaction fee of 5% from the purchased price. Cancellation of urgent orders (same-day or next-day delivery) is not refundable. The refund will be at the discretion of Petalbees Florists & Gifts.


Frequently Asked Questions
1. What is your delivery policy?
2. What are your areas of coverage for delivery service?
3. Did your order inclusive of delivery charges?
4. What are the alternative payment for my order?
5. Is the price shown on the website applicable during festive season or special occasion?
6. How secure is your On-Line Payment?
7. How do I know if my order placed from your website has been acknowledged ?
8. What is your refund policy?
 
1. What is your delivery policy?

Weekdays

- Any order received before 10.30am, the delivery will be made on the same day.
- Any order received after 10.30am, we will try to deliver on the same day if not the delivery will be made on the following working   days.

Weekends & Public Holidays

- Any order received before 10.30am on Saturday, delivery will be made on the same day.
- Any order received after 10.30am on Saturday, we will deliver on the upcoming Monday.
- If your delivery date's fall on Malaysia Public Holidays, the delivery will be made on the next working day.

Operational Hours

- Our operation hours is based on Malaysia local time (GMT +08:00).
   Monday - Friday: 9am - 5pm
   Saturday : 9am - 12pm (Alternate Saturday Off)
   Sunday & Public Holidays : Closed

 Important Notice :

The delivery is only for fresh flowers or fruits arrangement (Perishable goods) within Klang Valley, ourstations, Sabah & Sarawak. Delivery for Artificial flowers will require at least 3 working days and we accept orders within Klang Valley only.
Outstation and Overseas order are not acceptable.

2. What are your areas of coverage for delivery service?
Our delivery service is within Malaysia that includes Sabah & Sarawak. Please refer to our Areas of Coverage
(Stated below the page 1.1)

3. Did your order inclusive of delivery charges?
Please refer to the List of Delivery Charges. (Stated below the page 1.2)

4. What are the alternative payment for my order?
  1. On-line Payment through our secured payment gateway from epay Asia
  2. Direct Bank in to our Hong Leong Bank Account , a/c No. 13700007977, payable to Petalbees Florists & Gifts. Please fax the bank in slip to us once you have banked in. Fax No. 603-21647718.
  3. Order By Fax

5. Will prices vary during special ocassion?
Prices are subject to change for special ocassion, eg; Valentine's Day, Mother's Day and etc.

6. How Secure is your On-Line Payment System?
Yes. The Merchant Originated Secure Electronic Transaction (MOSET) is technology used to secure online credit card transactions. We are guaranteed by epay Asia for every onlince transaction via its payment gateway.

7. How do I know if my order placed from your website has been acknowledged?

For order that pay via our Online Payment System, you will receive an acknowlegement email from epay Asia to confirm your payment is being successfully accepted and processed.

8. What is your refund policy?
Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable. We will either give you a free-replacement or cash refund that equivalent to your order. Any complaints received after 24 hours will not be entertained. If the cancellation orders is done by the customer in less than 48 hours, we will refund 50% of the purchased price ( as we have incurred the cost for getting your flowers for the delivery date). For cancellation order by customer less more than 48 hours we will have transaction charge of 10% of the purchased price, hence the refund is purchasing price less than 10% . The refund will be at the discretion of Petalbees Florists & Gifts.
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