Delivery Policy
Delivery Policy

Petabees's Policy for local order states that we will make flower arrangements of your order in accordance to the one you chose from the internet using the type, shape, size and colour as per the order specifications. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.  The quantity of flowers in the package may be lesser if we upgrade to premium type ( ie imported flowers which our cost will be higher 100-200%)  if the photo shown is local type flowers not available or we do not approve the quality.


Regional Delivery Policy (Out of Klang Valley and throughout Malaysia)

Petalbees reserves the right to make fair and reasonable substitutions according to the availability of specific flower types. Petalbees also reserves the right to not accept any responsibility for the business conduct of our affiliate florists as they are answerable to us only to a certain extent. We will however, make sure that all regional orders will be fulfilled in accordance to our customer's order requests and arrangements as shown in our website.

Petabees's Policy for Regional Order states that our affiliate florists will make flower arrangements of your order in accordance to the one you chose from the internet using the type, shape, size and colour as per the order specifications. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.   The quantity of flowers in the package may be lesser if we upgrade to premium type ( ie imported flowers which our cost will be higher 100-200%)  if the photo shown is local type flowers not available or we do not approved the quality.    Regional Order must be placed at least one day in advance excluding Sunday, Public Holidays before the desired delivery time.


Special Request delivery

You want to get a special delivery to a certain special someone and having it delivered within a certain frame of time will make the delivery even more special. Let us brave the traffic and the unpredictable obstacles for you. But, to accommodate your request for that special delivery on specified time frame, or for outstation orders, we would advise you to place order at least 2 days in advance. Delivery time must be within our operational hours, we will do our best. In certain circumstances, especially during peak seasons (eg. Valentine Day), we may not be able to accommodate your special hour delivery request, however, be rest assured that we will deliver it on the day requested.


Payment

All personal orders must be charged to a credit card or paid in cash prior to delivery. All corporate order must be faxed over affixed with a company stamp. For Corporate orders, cheque must be crossed and payable to " Petalbees Florists & Gifts". OR TT payment to Hong Leong Bank, 13700007977 ( Petalbees Florists & Gifts).

Delivery Issues

For flowers that cant be delivered due to unavailability of the recipient or refusal to accept when we deliver..It is considered as order has been FULFILLED, SOLD and CLOSED DEAL as goods are perishable and the cost of labor,time, delivery have been incurred.

Re-delivery

Addtional charge will be imposed  based on the location for flowers redelivery or re-route to any new address.

Cancellations order (Festive seasons) 

We do not accept any cancellations order during festive seasons or special days ie. Valentine's day , Mother's Day, Hari Raya, Chinese New Year etc... Local and overseas growers will increase prices during this time, hence, all prices will be adjusted for delivery during this period.  In order to cope with heavy orders, we have to order and get the stock earlier from suppliers to meet our deadlines, thus our cost would have been incurred at the time we receive your order


Delivery During Peak Season

During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya, Christmans, Chinese New Year, kindly place your order Five (5) days in advance. However, delivery outside Klang Valley, order at least one week (7) days in advance. Due to the higher demand than usual during Peak/Festive season, we will try to accomadate your special time request as practical as we can. Otherwise, delivery will be made within the delivery date.


Refund Policy
Should you find any problem with your order, please notify us upon receipt of the order as most of our order is perishable. We will either give you a free-replacement or cash refund equivalent to your order. Any complaints received after 24 hours will not be entertained. If a cancellation order is done by the customer in less than 48 hours, we will refund 50% of the purchase price (as we have incurred cost in getting your flowers for the delivery date). For cancellation orders made more than 48 hours we will charge transaction fee of 5% from the purchased price. Cancellation of urgent orders (same-day or next-day delivery) is not refundable. The refund will be at the discretion of Petalbees Florists & Gifts.
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