FAQ - Petalbees Online Florists & Gifts Shop in Kuala Lumpur, Malaysia

Poetic Petals
Raya & Diwali

* purchases must come with flowers
and delivery will be made in
Kuala Lumpur & Selangor only

Love Talks

Resort - Diving

Dive your way into the underwater beauty of Malaysian sea at www.sipadan-mabul.com.my

About Us

Petalbees has been in operation since the last 3 years. The intention has always been simple, to help deliver your sincerest wishes and thoughtful gifts. Through the many wonderful months since its inception, Petalbees has been blessed by your trust in it. To be allowed a role in your well intentions and sincere love, no matter how small, is an honor to us. Sending gifts and flowers as a way to express your feelings to your loved ones are not just business to us.

We have faith in the power of flowers. In the delicate rose, or the generous lavenders, the pure lilies or the warm daisies, they all speak what you cant find the words for. Let us help you send that message in a floral arrangement personalised to capture exactly what your heart has been trying to say. Let our professionally trained Floral Consultants help capture the sincerity of your heart and display the honesty of your gesture through flowers.

We pride ourself in being a Premium Malaysia florist. We operate from Kuala Lumpur but you can access our shop just with a click of the mouse from the comfort of your homes and offices. We provide online services and can deliver to any parts of Malaysia.

We are your own personalised florist!

We Accept

Visa Master

Bookmark us!

1.1 Areas of Delivery Coverage (By State)        Wilayah Persekutuan ( Kuala Lumpur)
Selangor
Kedah
Kelantan
Melaka
Negeri Sembilan
Pahang
Perak
Penang
Perlis - We are not covering to this state delivery
Terengganu
Sabah Sarawak

1.2       List of Delivery Charges
Kuala Lumpur
Area
Charges (Ringgit Malaysia)
Ampang Ulu 10
Bandar Menjalara
10
Bandar Sri Damansara
10
Bandar Tun Razak
10
Bandar Sri Permaisuri 10
Bangsar
10
Brickfileds
Free
Bukit Damansara
10
Bukit Tunku 10
Cheras
10
Cheras Cuepacs
10
Damansara Heights 10
Danau Kota
10
General Hospital ( GH) 10
Gombak
10
Jalan Ampang Kuala Lumpur
Free
Jalan Ipoh
10
Jalan Pahang
10
Jalan Perak 10
Jalan Pudu
Free
Jalan Kelang Lama 10
Jalan Kuchai Lama 10
Jalan Tun Razak 10
Jalan Raja Laut 10
Jalan Syed Putra
10
Jinjang
10
Kampung Pandan
10
Kepong / Kepong Baru
12
Keramat
Free
KLCC Free
Kuala Lumpur City
Free
Maluri Cheras
10
Mont Kiara
13
OUG 10
Pandan Indah
10
Pandan Jaya
10
Salak South
10
Segambut
10
Sentul
10
Sentul Permai 10
Setapak
10
Seputih 10
Setiawangsa
10
Sg. Besi
10
Sg. Long
30
Shamelin Cheras
Free
Sri Hartamas
13
Sri Petaling
10
Taman Tun Dr Ismail (TTDI) 15
Taman Midah 10
Taman Melawati 10
Ulu Kelang
10
Wangsa Maju
10
Wangsa Melawati 10


SELANGOR
Area
Charges (Ringgit Malaysia)
Ampang (Selangor)
10
Ara Damansara
20
Bandar Kinrara, Puchong 25
Bandar Sri Permaisuri 10
Balakong
20
Bandar Sunway
15
Bandar Utama
10
Bangi
50
Banting
50
Batu Caves
15
Bukit Jalil
15
Bukit Jelutong
50
Bukit Rimau
50
Bukit Manjalara 12
Cheras Batu 9 20
Cheras Batu 10
20
Cheras Batu 11
20
Cheras Batu 12
20
Cheras Batu 13
20
Cheras Batu 14
25
Cheras Batu 15
25
Cheras Batu 16
25
Cheras Batu 17
30
Cheras Batu 18
30
Cheras Batu 19
30
Cheras Batu 20
30
Cyberjaya
60
Damansara
10
Damansara Jaya 10
Damansara Utama 10
Damansara Damai 20
Damansra Indah 15
Damansara Heights 10
Damansara Perdana 10
Genting Highland 120
Hulu Langat
55
Kajang
45
Kelana Jaya
15
Klang
50
Kota Damansara
25
Kota Kemuning
40
Mutiara Damansara
13
Pelabuhan Kelang
55
Petaling Jaya
15
Petaling Jaya - PJU
15
Port Klang
55
Puchong
25
Puncak Alam
50
Putrajaya
45
Rahman Putra
35
Rawang
70
Selayang
15
Semenyih
50
Sepang KLIA
100
Serdang
25
Seri Kembangan
20
Sg. Buloh
30
Sg. Long 30
Shah Alam
30
Subang
15
Subang Airport
25
Subang Jaya ( Putra Heights) 25
Subang Jaya
15
Sunway 15
Taman Mayang
10
Taman Megah 10
Taman Melati 10
Taman Melawati
10
Taman Sea 10
Taman Puchong Jaya
25
Taman Sri Gombak
10
Tropicana 15
USJ
15

Other States
Melaka
Area
Charges (Ringgit Malaysia)
Melaka City
50
Cheng Industries Estate
50

Johor
Area
Charges (Ringgit Malaysia)
Johor Bahru
50
Skudai
50
Batu Pahat 50
Senai 60

Negeri Sembilan
Area
Charges (Ringgit Malaysia)
Seremban
150
Nilai
120
Port Dickson 120

Pahang
Area
Charges (Ringgit Malaysia)
Genting Highland 120
Kuantan
50

Perak
Area
Charges (Ringgit Malaysia)
Ipoh City
50
Mengembu
50
Tg Rambutan
50

Penang
Area
Charges (Ringgit Malaysia)
Ayer Hitam
50
Balik Pulau
50
Batu Ferringi
50
Bayan Lepas
50
Bukit Mertajam
65
Butterworth
65
Penang Hill
50
Prai 65
Pulau Pinang City
50
Tanjung Bunga
50
Tasik Gelugor
50
USM
50

Kedah
Area
Charges (Ringgit Malaysia)
Alor Setar
50

Kelantan
Area
Charges (Ringgit Malaysia)
Trengganu
50

Sabah
Area
Charges (Ringgit Malaysia)
Kota Kinabalu
60

Sarawak
Area
Charges (Ringgit Malaysia)
Miri
60
Sibu 60
Bintulu 60
Kuching 60

Delivery Policy
Petabees's Policy for local order states that we will make flower arrangements of your order in accordance to the one you chose from the internet using the type, shape, size and colour as per the order specifications. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Regional Delivery Policy (Out of Klang Valley and throughout Malaysia)

Petalbees reserves the right to make fair and reasonable substitutions according to the availability of specific flower types. Petalbees also reserves the right to not accept any responsibility for the business conduct of our affiliate florists as they are answerable to us only to a certain extent. We will however, make sure that all regional orders will be fulfilled in accordance to our customer's order requests and arrangements as shown in our website.
Petabees's Policy for Regional Order states that our affiliate florists will make flower arrangements of your order in accordance to the one you chose from the internet using the type, shape, size and colour as per the order specifications. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time. Order must be placed at least one day in advance excluding Sunday, Public Holidays before the desired delivery time.

Delivery During Peak Season
During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya, Christmans, Chinese New Year, kindly place your order Two(2) days in advance.   However, delivery outside Klang Valley, order at least Three (3) days in advance.
Due to the higher demand than usual during Peak/Festive season, we will try to accomadate your special time request as practical as we can. Otherwise, delivery will be made within the delivery date .
Frequently Asked Questions

1. What is your delivery policy?

2. What are your areas of coverage for delivery service?

3. Did your order inclusive of delivery charges?

4. What are the alternative payment for my order?

5. Is the price shown on the website applicable during festive season or special occasion?

6. How secure is your On-Line Payment?

7. How do I know if my order placed from your website has been acknowledged?

8. What is your refund policy?

1. What is your delivery policy?
Weekdays
Any order received before 10.30am, the delivery will be made on the same day.
Any order received after 10.30am, we will try to deliver on the same day if not the delivery will be made on the following working days.
Weekends & Public Holidays
Any order received before 10.30am on Saturday, delivery will be made on the same day.
Any order received after 10.30am on Saturday, we will deliver on the upcoming Monday.
If your delivery date's fall on Malaysia Public Holidays, the delivery will be made on the next working day.
Operational Hours
Our operation hours is based on Malaysia local time (GMT +08:00).
Monday - Friday: 9am - 5pm
Saturday : 9am - 12pm (Alternate Saturday Off)
Sunday & Public Holidays : Closed
Important Notice :
The delivery is only for fresh flowers or fruits arrangement (Perishable goods) within Klang Valley, ourstations, Sabah & Sarawak. Delivery for Artificial flowers will require at least 3 working days and we accept orders within Klang Valley only. Outstation and Overseas order are not acceptable.
2. What are your areas of coverage for delivery service?
Our delivery service is within Malaysia that includes Sabah & Sarawak. Please refer to our Areas of Coverage (Stated below the page 1.1)
3. Did your order inclusive of delivery charges?
Please refer to the List of Delivery Charges. (Stated below the page 1.2)
4. What are the alternative payment for my order?
a.    On-line Payment through our secured payment gateway from epay Asia
b.    Direct Bank in to our Hong Leong Bank Account , a/c No. 13700007977, payable to Petalbees Florists & Gifts. Please fax the bank in slip to us once you have banked in. Fax No. 603-21647718.
c.   Order By Fax
5. Will prices vary during special ocassion?
Prices are subject to change for special ocassion, eg; Valentine's Day, Mother's Day and etc.
7. How Secure is your On-Line Payment System?
Yes. The Merchant Originated Secure Electronic Transaction (MOSET) is technology used to secure online credit card transactions. We are guaranteed by epay Asia for every onlince transaction via its payment gateway.
7. How do I know if my order placed from your website has been acknowledged?
For order that pay via our Online Payment System, you will receive an acknowlegement email from epay Asia to confirm your payment is being successfully accepted and processed.
8. What is your refund policy?
Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable.    We will either give you a free-replacement or cash refund that equivalent to your order. Any complaints received after 24 hours will not be entertained.
If the cancellation orders is done by the customer in less than 48 hours, we will refund 50% of the purchased price ( as we have incurred the cost for getting your flowers for the delivery date). For cancellation order by customer less more than 48 hours we will have transaction charge of 10% of the purchased price, hence the refund is purchasing price less than 10% . The refund will be at the discretion of Petalbees Florists & Gifts.